IP Office
IP Office
Businesses around the world rely on Avaya solutions like IP Office — the award-winning communications system that gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management and much more.
Avaya’s IP Office platform is an All-in-one Communications Solution for Small to Mid Size companies with the capacity of 2-360 extensions. The solution supports a complete suite of CRM applications including a comprehensive Contact Centre including Call Centre View, Wallboard Manager, Report Manager, Advanced Call Flows, Queue Announcements, Campaign Manager, Voice Recording and CTI.
IP Office Portal
The IP Office platform supports numerous user productivity tools including One-X Portal, Soft Console, Voice Mail Pro, Conferencing, Integrated Messaging Service and has a Windows based management tool for ease of administration.
IP Office comes with a whole set of menu-driven tools to keep ongoing management simple. Leverage a variety of advanced options to power efficiency. The administration tool makes it easy to set up your IP Office and day-to-day tasks such as updating directories and moving phone extensions. Remote diagnostics are also made easy through the intuitive and real-time System Status Application.
Over the years Fredon has won numerous Avaya excellence awards including:
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Avaya, 2004 National dealer Award
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Avaya, Excellence in Sales and Customer Support 2004/2005
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Avaya, Excellence in IP Networking, Multi site applications 2006/2007
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Avaya, Highest Overall Sales 2008
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Avaya, Dealer of the Year 2009
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Avaya Communication Manager/Aura – Enterprise Solutions
Fredon has recently invested in expertise allowing for the design, implementation & support of Avaya’s Communication Manager (CM) solutions. Having Communication Manager expertise broadens Fredon’s portfolio to include the complete enterprise range of Avaya solutions including Avaya’s enterprise SIP solutions, Contact Centre applications and Unified Communications portfolio.
Avaya Unified Communications & Unified Access
Unified Access
These solutions enable faster and more effective communications and collaboration across your enterprise. Applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech. Unified Access devices intelligently connect people regardless of mode, location, or technology. The Avaya one-X™ products offer SIP-based collaboration; mobile applications for laptops, cell phones, and hand-held devices; software for leading mobile smart phone platforms; access to features of Avaya Communication Manager; and much more.
Converged Infrastructure using Communication Manager
These applications are the next generation of Avaya call processing software that is open, scalable, and highly reliable. Capabilities include system management, intelligent routing, enterprise communications networking, and application integration through programming interfaces. Avaya provides reliable communications infrastructure consisting of gateways, servers, switches, and WAN access devices. These products offer connectivity, high availability, and security for businesses large and small.
Avaya Communication Manager/Aura
Avaya Manager
Avaya Aura™ simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, Web applications and more to employees anywhere. It adds powerful new capabilities to Communication Manager, including session management that enables multi-vendor hardware and software to communicate across the enterprise network. Services can be deployed to users depending on what they need rather than by where they work or the capabilities of the system to which they are connected.
Avaya Aura supports single cross-enterprise dial plans and centralised administration, reducing operating costs and speeding up rollouts of new applications. New aggregated presence features and the inclusion of Avaya one-X® Unified Communications interfaces allow businesses to take full advantage of unified communications application and solutions.
Avaya Aura provides the real-time communications software foundation for unified communications and contact center solutions, and it is a key enabling layer in the Avaya architecture.
The core communication services of Aura provide the real-time foundation for all sizes and types of customer solutions and include: Rich IP Telephony, Video Telephony, Branch Solutions, Enterprise-wide SIP Session Management, Multi-vendor Presence Aggregation, End-to-end Security, Small Hardware Footprint, High Availability, Hardware and Design Flexibility as well as Management, Support and Remote Monitoring.
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