24 hour service confidence
Our long-term relationships with major corporations in Australia have been sustained through the provision of service and maintenance of their electrical, data, security, technology and air conditioning installations.
Many of our corporate customers have strict and critical response times. We know how important it is for you to be able to contact us, so we have a permanently manned help desk, which provides assistance to customers 24 hours per day, 365 days per year. We run a large fleet of service vans that are able to attend minor moves and changes and emergency breakdown at short notice.
For clients with complex and mission critical systems, we can provide employees allocated to work permanently on premises, under the control of expert supervisors.
Client demand has seen Fredon develop service capabilities across New South Wales, Queensland, ACT, Victoria, Northern Territory and Western Australia. We also have pre-selected partners in every other capital city and major regional centre of Australia.’
For integrated services and asset life cycle solutions, see our Asset Services division.
We offer a unique and compelling proposition for ongoing support. All our clients have access to the 24/7 x 365 helpdesk, which offers direct access to accredited and experienced staff. Email firstname.lastname@example.org, or phone 9475 9444 to contact the helpdesk
We also offer onsite services with access to technicians for fault rectification and minor installation works which can be purchased up to 3 years in advance to secure fixed rates and priority response.