At FREDON the smooth operation of our client’s business is important to us.
Our long-term relationships with major corporations in Australia have been sustained through the provision of service and maintenance of their electrical, data and air conditioning installations.
With employees allocated to permanently work on customer's premises, under the control of expert supervisors, we ensure clients have fully maintained services.
We know how important it is for you to be able to contact us, so we have a permanently manned help desk, which provides assistance to customers 24 hours per day, 365 days per year. Our team members have pagers and mobile phones to ensure contactability and we run a large fleet of service vans that are able to attend minor moves and changes and emergency breakdown at short notice.
At FREDON, we strive for excellence by providing prompt, courteous, efficient and cost effective service to our customers.
Many of our corporate customers have strict and critical response times. FREDON meets and exceeds these requirements through our 24 hour, 7-day response capability.
We have pre-selected partners in every capital city and major regional centre of Australia and we frequently manage projects all over Australia. We have become a “one stop shop” for our Clients.
Client demand has seen FREDON develop service capabilities across New South Wales, Queensland, ACT and Perth. Fredon’s Client Services Group caters for large financial institutions, retail chains, communications providers and defense organizations.
As FREDON is a large contracting organisation, we have the ability to provide and organise deliveries throughout the wholesaling networks available to us. This means our technicians do not have to pick-up or carry large stock within their vehicles, minimising material loss and reducing wasted time.
We operate a 24-hour Helpline and all calls out of hours are diverted to our paging company who contacts our on-call Service Technician.
