Support Services

Fredon offers a unique and compelling proposition to its clients for the ongoing support of Audiovisual facilities.

Fredon provides a dedicated team of Audiovisual technicians experienced in all facets of integration including; audio, video, control, network integration and videoconferencing. Many of our clients run a combination of mission critical services with high downtime costs, and our maintenance services have been designed to a standard of quality consistent with this expectation.

Fredon has the scale to offer a truly national support capability, with a fleets of vans operating from offices across Australia.

Working in this environment the Fredon services team is highly tuned to the importance of delivering a prompt and outstanding service. Our many years of experience make Fredon well qualified and equipped to deliver outstanding service and support to its clients.

TECH

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24 hour
Helpdesk

Fredon AV offers 24/7 formal help desk support, with optional reporting in line with many of our corporate customers’ requirements. Email helpdesk@fredon.com.au, or phone (02) 9475 9444 to contact the helpdesk.

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Onsite Technical Attendance

Fredon Audiovisual offers access on-site to dedicated AV technicians, well trained in all major vendor solutions, for fault rectification and minor installation works. The onsite staff have direct access to senior engineers and integration staff to troubleshoot the most complex issues.

 

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Preventative Maintenance

Preventative maintenance provides scheduled health checks and detailed reporting of integrated and non-integrated systems with special focus on mission critical systems increasing uptime to your business.